Returns, Exchanges & Cancellations
Many of our garments are custom-made, made-to-order or produced in limited quantities. Please review this policy before purchasing.
Custom and Made-to-Order Garments
All custom, bespoke, bridal, altered and made-to-order garments are final sale. Deposits and payments are nonrefundable once the design process, fabric sourcing or production has begun.
Ready-to-Wear Merchandise
Eligible unworn ready-to-wear items may be returned for store credit within seven calendar days of delivery or pickup. Items must:
- Be unworn, unwashed and unaltered
- Have all original tags attached
- Be free of makeup, fragrance, stains, damage and signs of wear
- Be returned in the original packaging
Original shipping fees and return-shipping costs are nonrefundable.
Final-Sale Items
The following cannot be returned or exchanged:
- Custom, bespoke or made-to-measure garments
- Bridal garments
- Altered or personalized merchandise
- Accessories and intimate items
- Sale, discounted or promotional merchandise
- Worn, damaged, stained or late returns
- Garments purchased with an approved rush timeline
Fit and Alterations
Clients must attend scheduled fittings and provide accurate measurements. Complimentary fit corrections apply only when expressly included in the custom-order agreement. Design changes, body-measurement changes or alterations requested after final approval may incur additional charges.
Damaged or Incorrect Orders
Please inspect your order immediately. If you receive an incorrect or defective item, contact us within 48 hours of delivery and include your order number, photographs and a description of the issue.
Normal fabric variations, handmade details and minor color differences caused by lighting or screen settings are not considered defects.
Cancellations
Ready-to-wear orders may only be cancelled before fulfillment begins. Custom-order cancellations do not qualify for refunds once design work, material purchasing or production has started.
Abandoned Garments
Completed garments must be collected by the agreed pickup date. Garments left beyond the collection period stated in the client agreement may incur storage fees.
To request an eligible return or report an order issue, contact us before sending the item back. Unauthorized returns may be refused.